My Facebook Account Was Taken Over and Now I Cant Get Access Again

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Bad

85%

COVID Has been confusing - but 2yrs and nevertheless no refund??

My flight to Japan was cancelled over two years ago due to COVID. Initially I accustomed a Flight Credit for the fare only when I tried to use the credit, I could not! I therefore requested a full refund and this was agreed to by Qantas. However, afterwards 18mths and many, many phone calls, emails and even snail mail letters from me, Qantas all the same has not refunded anything! I am sick of customer service representatives promising me that the money will exist in my business relationship within 7 days and I will have an email confirming this "within hours" - but to observe naught in my business relationship and no email! Perhaps they have lost my details for the 20th time - oh await - I'm a lifetime Gold Frequent Flyer - surely they'd never lose my details!!

Diabolical Customer Service

Using the the term 'Customer Service' is imitation advert. I was not surprised to find a slew of unhappy reviews on here, and establish some specially damning news manufactures when trying to detect out of there is a problem with their systems online.

I forgot how bad they can be, just I never had a good experience with Qantas customer service in the 2 years leading up to lock downwards.

I accept spent over half dozen hours on agree so far to merely get cut off before anybody answers. The website tries to point yous in the management of useful data which ultimately requires a customer services agent to do anything useful. And they are only not bachelor.

I contacted the Indonesian client service center (as I fly from DPS) where they answered immediately, just did not have either the appropriate training or admission to the required systems to ameliorate my flight date. They told me I demand to call Sydney co-operative... and when I explained how I had spent 6 hours trying to reach them so far, I was put on hold and eventually cut off. They then stopped answering the phone.

I accept tried emails, and a mixed bag of different contact numbers. I was nether the impression I should have access to a concierge service number as a holder of two platinum FF credit cards, just there is no number to call from overseas.

It's looking similar I either have to miss a family unit wedding, or laissez passer upwards a paid business class flight and volume another split flying at my ain expense.

I volition exist changing my FF credit cards to some other airline with at least a minimum of a satisfactory client service tape and will be avoiding Qantas like the plague from here on. It is just not worth the ache should you lot need any help from them.

Appalling customer service

Appalling client service. Booked a RT flight from Adelaide AUS to Nelson NZ to see family unit for the first time since COVID.
Just received an email with a flight alter from Qantas for our return flight but they've completely forgotten that nosotros are departing from Nelson NZ- Auckland arriving at 2pm, and booked our departing flight out of Auckland at 6am the same morning. How on earth practise nosotros become on a flight that departs Auckland 8 hours before we even arrive from Nelson? Now on concord for ii hours, no assistance provided. Last fourth dimension that I volume with Qantas.

What happened to Qantas?

Later ii years of not being able to fly Qantas, I was so happy to finally be able to get back on a QF flight - a two-leg international journey. I had a 4 60 minutes delay (this solitary wasn't the consequence - these things happen), but added to that an involuntary two-form downgrade for one leg without compensation nor consultation, a change of airline for i leg and therefore lost miles again without consultation, and ii lost bags withal unaccounted for two days later despite a perfectly good for you four-hour transit. All without a single telephone call, bulletin or email from QF. Nothing. Equally always Qantas' in-person staff and pilots remain friendly and helpful equally they tin can be. But they, and customers, are being permit downwards by QF as an establishment which has forgotten how to be an airline. I take flown seven other airlines, extensively, in the final 5 months, and all announced grateful to accept customers back mail service-Covid. They are going above and beyond to evidence it, supported past back-office systems equally seamless equally ever. However Qantas feels now disrespectful, clashing, and shambolic. The appalling recent reviews here on Trustpilot are sad to read, only I know from personal experience (and experience of other members of my family recently), that these are all justified. Qantas, please become your deed together. We've stood by you, as have your long-serving staff, and we all deserve 100% better than this.

I am desperate for assist from QANTAS.I…

I am desperate for help from QANTAS.I flew from Melbourne to Brisbane on QF614 on Monday 11 Apr.
My luggage didn't arrive. After waiting for well over an hour I went to lost baggage. The adult female working there said that she was very busy and she gave me a clipboard and pen and told me to make full in a course and bring it back to her. I did this. She took my form BUT she did not give me a tracking number. She told me that someone from QANTAS would call me presently to deliver my handbag.

I didn't realise that I needed a tracking number until I got home. Again, I stress, she did not give me a tracking number.

I have now rung QANTAS luggage service (1300306980) four times since and no one tin help me.

I have spent more than than 9 hours waiting for my calls to be answered, It is now 48 hours since my bag should have arrived.

I have not heard from QANTAS, at all, other than when I take rung them. I have now given my details to the QANTAS baggage staff five times - once at the drome and four times over the phone.

I am meant to fly again with QANTAS again on Friday 15 April. I Demand my baggage merely no ane seems to intendance or does annihilation.
I have never encountered such terrible service from any airlines, especially from QANTAS. I am frustrated because I feel defenseless in a big black hole. I take no information. I have repeatedly give my details to the baggage staff and NOTHING happens I am also at a loss to understand how my luggage can be lost for so long after a direct domestic flying.

Calls take hours

Opposite to what Qantas are telling us, you cannot do much on their website. This is why people are trying to call them. We have had several issues that could not be fixed online - all Qantas bug, naught to do with us. The call times are over ii hours and the staff who answer are incompetent. A disgrace and although I am currently Gold and lifetime silverish, I refuse to become through this stress again.

Worst airline in the world!

Worst airline in the world!! Booked flights ane month ago, Qantas happily took my money, and then the very next day canceled ane leg of my flight - I rebooked and the next 24-hour interval the entire trip got canceled by Qantas. I didn't become a refund simply a flight credit less nigh $200 paid for seats. Can't get through to the contact centre. Spent 1H40M on concur commencement time and over an hour the second time. They merely don't answer their phones. I Will NEVER BOOK QANTAS Once more!!

Disappointing Qantas air line!

Disappointing Qantas air line!
I never book a flying with them again, our flight from Sydney to Dallas cancelled yesterday later on 2 hours announced delay and we got back habitation!
Today again it had two delays announcement from three:40 pm to 5:10 and and then another one 60 minutes delay. We are non even sure if nosotros go along flying tonight or non!

Thought better of this airline.. disappointed

Gotta say I used to rate qantas quite high, but never again volition I fly with any qantas related flights, cancel flights whenever they feel like it without giving proper information as to why, clearly doesn't advice agencies either as qantas say a flying is canceled but the agency say to there system the flight is still as planned. Should be giving every rider a full refund and as they wait when you cancel a flying, a $99 cancellation fee

Shocking client service and lost all respect for this airline

I exit dealing with these…

I go out dealing with these clowns,Several hours on hold with no out come. Delayed flights, missing connection, sold travel insurance and still won't accept any level of accountability or responsibility.
NIB/Qantas insurance is a total scam. The Airline Jet Star and Qantas all play a blame game when they are all one, purely marketing. We are out of pocket several hundred dollars. A ruined vacation and these fat cats don't give a rats.
The most unAustralian Airline always.
Joyce should be ashamed. Dishonest practices…

Qantas. Unfortunately can't give zero stars

Unfortunately tin't give nix stars. Useless customer service. Booked tickets weeks ago but no confirmation electronic mail received or payment taken. Phoned client service, waited 2 hours for a barely understandable agent who was dismissive, brusque and no idea on how to hold a conversation within the framework of a western way dialogue; but said nosotros'd need to wait for the confirmation. No confirmation came. Days afterward called customer 'service' over again. Received a retrieve after 6 hours. Again, got a barely understandable non-western person without whatever understanding of how a conversation is meant to 'flow'.
Put on concord with interminable music for xxx minutes without any caption that it was going to occur. Held on for 30 minutes and as the agent didn't come back on the line can only assume that if I hadn't disconnected I'd notwithstanding be hanging on. Will now be going to the aerodrome notwithstanding non knowing if the tickets take been correctly booked / issued.

Qantas. Sort yourselves out.

Until you do, yous won't be having our custom.

Shambles disappointed My married woman and I flew Manchester ,Dubai…

My wife and I flew Manchester ,Dubai ,Sydney ,Perth what a total shambles of an airline .we booked assistance every bit my wife has hip. Troubles so needed a wheelchair for transfers .we checked in and was told no assistance had been booked although my wife had rang the Arline v days previously .nosotros got aid and on our way . Arrived in Dubai no aid she had to walk off the plane to detect a de nata transfer buggy
We was left sitting for 25 mins while they all carried on running ppl around with ii passengers on board and they hold 6/8 .finally become on board to Sydney it was classed as a internal flight from Sydney to Perth but in that location was no assistance again .we had to get on a transfer bus to the internal final the bus driver wouldn't lower the floor on the motorbus to permit my wife to board comfortably .very rude commuter .dropped us at last no assist over again or aid desk or staff to enquire most wheel chairs my husband had to go into the terminal and try to find someone to help and was told well checkin now and then go dorsum for your wife who was sat downstairs with the cases and had our passports .I managed to find a wheelchair myself and went to get my married woman nosotros struggled with ii suitcases and a wheelchair to check in .The male staff member was so rude nosotros was astonished at him unless you lot was checking in business or first class he wasn't interested
. How exercise these company'south go away with treating ppl this way we wing two/3 times a year to Australia to see our immature grandchildren only we will never fly again with quantas / Emirates again total shambles we take had improve service on depression cost / upkeep airline who look afterwards there customers .very bad airline ………

Recent flight from Singapore to Sydney…

Recent flying from Singapore to Sydney on QF82 was quite frankly i of the most bloodcurdling flights I take taken internationally for years.
Autonomously from the tight seat pitch in economic system class the level of service is near not existent, I've had better on Low toll carriers.
The announcement nearly dinner service with its choices is a sad disappointment in reality, no tray just a tiny dish with a tin foil container, yous are passed dispensable cutlery,
Breakfast is an insult ,for a long booty international carrier to mitt y'all a "hot pocket " as "breakfast " is the final word in cutting corners too far.
I've flown Qantas tens of times over the decades in all classes, I'k saddened & disappointed that the " flag" carrier for Australia overseas has degenerated into an airline who's staff as are dissatisfied equally it'due south customers.
Don't try calling them either unless you have the patience to await on hold for days, I have spent hours & hours on hold with them recently.
I will avoid using Qantas again in the future & will consider giving up my frequent flier loyalty.

Qantas: never again!

Afterward canceling my flying, I was charged four,000 Danish kroner instead of iii,000 Danish kroner equally a cancellation fee, even though I took a screenshot of the fare rule during the booking process and sent it to Qantas - a loss of 135 Euros (AUD 200). Qantas is a disgrace: never over again!!

Complete loss of conviction in Qantas

My partner bought a return trip from London to Perth last year (flying in June this year) and we thought all would be fine as long every bit the border opened in fourth dimension, equally Qantas is usually one of the best airlines.

Over the past few months Qantas has been sending him emails with his flight times changing constantly, giving him long stopovers with nowhere to slumber in between and no pick to modify the flights to a more suitable ane. There is no way to update your flights online and no way to 'accept' the changes.

He idea he would phone call the customer service centre and ask them to change information technology just couldn't become through, even waiting over two hours on the call at one point before giving up. All the while beingness charged for the call.

Information technology was then that I discovered the hundreds of upset customers on diverse forums who were having the aforementioned issues and worse (such as flights being cancelled for no reason). We lost all confidence in Qantas at that bespeak and he rebooked his flying on Qatar airways.

Unfortunately, it looks as though he might not see a refund from Qantas as there is no way to contact them and he has lost thousands because of it. Apparently they accuse cancellation fees and requite yous a 'credit', which is fair enough when the cancellation is due to personal reasons, but not when it is because of airline incompetence.

How can such an iconic airline degenerate to this and keep operating? And they are still advert! So many more unaware customers are going to fall victim to this, which is completely non acceptable.

The worst visitor I have ever dealt…

The worst company I have ever dealt with. Not sure I tin sum it up whatever improve. I have wasted over fifty hours of my life on concord to their customer service line to rectify multiple issues caused by QANTAS. I am due a lot of money due to the airline changing my flights and downgrading my seat without my consent. But not a single acknowledgment from Qantas, let lone an amends. I was forced to take this handling or not get home to my family. Like many people I can accept beginning-upwardly issued after Covid only information technology is far beyond what is adequate. Qantas' mental attitude towards customers is an absolute disgrace. I would exist ashamed to exist associated with the company. I strongly encourage whatever potential costumer to go elsewhere - I wish I had.

Please STOP calling Australia home!

If Qantas direction ever has the audacity to air that impressive advert again (the one with the choir of children singing atop a mountain about how they still call Australia home), I retrieve I will feel similar throwing something at the Tv. They may want to still phone call Australia home, but clearly (from the hundreds of sad reviews posted by disillusioned and disappointed Qantas customers here and elsewhere) there are millions of Australians who wish Qantas in its current form would fly the nest and notice another country to embarrass.
I'm lucky plenty non to be trapped in some aerodrome unable to get assist right now. I but wanted to confirm details of travel credits I have from flights cancelled during the pandemic a twelvemonth or so ago and brand a booking. 3 phone calls - all of more than than an hour and all of which unceremoniously dropped out as the phone sabbatum untouched on my desk-bound - I am nonetheless no closer to having whatsoever data (and on concur once more). After getting frustrated I whiled away the time after the second hang-upwards reading through online comments virtually the way Qantas is clearly now regularly treating their customers.
How Joyce and the management team has deemed that cut costs past failing to simply employ enough staff to handle people's enquiries and aid them when they need assistance was good business practice is absolutely beyond me. Maybe they should consider ownership i fewer new planes over the next financial yr and use the funds to employ a few hundred Aussies who intendance virtually helping customers admission/utilise the products (flights) they've paid for.
What Qantas has done to what was once a great airline ... AND to all the people who take tried to keep the airline industry afloat past continuing to travel over the past ii years ..... is disrespectful and disgraceful.
And all with the assistance of our hard-earned tax payer dollars! I felt the authorities'due south fiscal support was warranted back and then - just now seeing what Qantas has washed (and continues to do to travellers), I wish the funds had been divvied out to more than deserving and decent businesses instead.
Shame on you lot Qantas direction.

Absolutely disgraceful customer…

Absolutely disgraceful customer service, I've been flight Qantas for 20 years but volition not use them again. Hours on concur, but to ready my mobile phone number , which can't be done online. I take never experience such poor client service. I've also been charged for a booking that didn't complete, hoping the credit card company volition refund. Just terrible.

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Source: https://au.trustpilot.com/review/www.qantas.com.au